To succeed in today's world, one must offer the perfect customer service experience. There is nothing more valuable than a satisfied customer. In order to achieve this goal, the use of video is crucial-- be it when processing customer service requests, handling claims, or operating machines. In the following webinar, you will learn how to use video in your customer service and support workflows. We will show you exciting use cases and practical examples. We will also discuss current trends in the field of video & artificial intelligence and how you can implement them as early as today.